9 Strict Rules That Chick-fil-A Employees Have to Follow

It's no secret that Chick-fil-A excels at customer service. The chain has topped the American Consumer Satisfaction Index for an incredible seven years in a row, outpacing the industry average back in 2021 by a full five points.

But being the industry leader in customer satisfaction isn't easy. From its strict "Closed on Sunday" policy to its careful vetting of store operators (by one estimate, it's 30 times more difficult to become a Chick-fil-A franchisee than it is to get into Harvard), the chicken chain is famous for its high standards.

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